Privacy Policy

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Privacy

Last updated: March 2026

1. Information We Collect

Personal Information: Name, email address, phone number, nationality, passport details (for visa processing), and payment information.
Booking Information: Travel dates, preferences, group size, and special requests.
Technical Data: IP address, browser type, device information, and cookies when you visit our website.

2. How We Use Your Information

To process bookings, visa applications, and service requests.
To communicate with you regarding your travel arrangements.
To improve our services and website experience.
To comply with legal obligations and regulatory requirements.
To send promotional offers (only with your consent).

3. Data Sharing

Hotels, airlines, and service providers necessary to fulfill your booking.
Government authorities for visa and immigration processing.
Payment processors for secure transaction handling.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website uses cookies to enhance your browsing experience. You may disable cookies in your browser settings, though some features may not function properly without them.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Booking records are typically retained for 7 years.

7. Your Rights

Access, correct, or delete your personal data.
Withdraw consent for marketing communications at any time.
Request a copy of the data we hold about you.

8. Contact

For privacy-related inquiries, reach us at info@turningpointdxb.com or call +971 4 295 8903.